Family History FAQs

Clearly scoped family-history research using authorized public/free and customer-supplied sources. Reports include sourced findings, unsuccessful searches, evidence distinctions and next steps.

Each service lists a fixed price, research scope and time cap. Optional outside records are paid directly by you to the provider. Eftsona holds no outside-fee balance.

You purchase a defined research effort, search log and evidence assessment. A particular record or resolved relationship is not guaranteed. Read the selected service scope and time cap.

Provide an optional record, decline it, or pay the outside provider directly. Paid-source research stays paused until permitted material is received. Eftsona holds no outside-fee balance.

The published Refund & Cancellation Policy explains cancellation before and after research begins. Email support from the order email with the order number for individual review. This helper cannot approve a refund or decide eligibility.

Contact a person using the existing support method. Share your order number and purchase email only with support. Leave passwords, card details and private purchase links out of this helper. Support reviews the applicable published policy; this helper cannot look up orders, change purchases or approve refunds.

This FAQ assistant matches questions to reviewed answers on your device. It does not send questions to an AI provider or look up customer records. The helper does not save questions; closing it or leaving the page clears them. Normal website hosting logs still apply. Email and contact forms follow their own privacy policies. Do not enter sensitive information.